Would your next customer get a reply?
Test your business as a customer would. Six checks reveal where calls and web requests stop moving.
In short: Six checks you run on your own business the way a customer would: a daytime call, an after-hours call, a missed-call text, a web form auto-reply, a human reply to the form, and whether anyone asks to book. You get a checklist score and your top 3 fixes. Answers stay in your browser.
Use a phone and email your team won’t recognize. Submit a clear service inquiry, note the time, and tell your team afterward that it was a test.
Answers save only in this browser. Come back after waiting for a reply; choose “still waiting” until you know the result.
Checklist score · 0 of 6 answered
Not started
This is an OwnerOps checklist score, not a research-derived conversion prediction. Each completed applicable question has equal weight. Pending and unanswered questions are excluded.
Your top three fixes
Complete a step to get your first finding.
What you found
Benchmarks for context
- Rosebud's 2026 study found that 70.1% of delivered web inquiries received no reply within 72 hours. Source ↗
- Rosebud reported a median first reply of 5.1 hours and a median human reply of 8.8 hours. Source ↗
- Rosebud reported replies to 19.8% of out-of-hours inquiries versus 34.8% during business hours. Source ↗
- Invoca's 2026 home-services benchmark reports that 52% of callers speak with a person. Source ↗
- Invoca reports that 55% of businesses do not ask leads to book. Source ↗